Help - Christian Supply

FAQs

Frequently Asked Questions (FAQ's) about our website and online ordering processes

We've attempted to answer many of the questions we frequently encounter below. If you don't have yours answered below, just click here to go to our Contact Us section and send us an email inquiry. We'll get right back to you, normally on the following business day!


How do I set up or get a USER NAME/PASSWORD?

If this is your FIRST time to use our site, you will set up your own User Name and Password when you go through the check-out procedure. When you get ready to "check out" (if this is indeed your FIRST time to check-out on our site), then you will use the NEW CUSTOMER section on the Shopping Cart page. 

Simply enter your email address and create a password (anything will do, but be sure to use something you'll remember the next time you visit us!).  Type the SAME PASSWORD again in the Confirm Password box (just to make sure you entered it properly), and click on the Continue To Check-Out bar below your entry.

NOTE: All Address and Shipping information that you enter during your "first" check-out is stored, so when you visit again, we'll have it all stored for you (you can update it if anything has changed since your last visit!). Just be sure to record your User Name and Password so that you can use both again the next time you visit and log in.  We also store your credit card information for ease of use on future visits, but this storage is encyrpted according to industry standards and guaranteed by Authorize.net to be secure.


I want to use my CHURCH CHARGE ACCOUNT, but it asks me for a credit card

First, please note that if you wish to use a CHURCH CHARGE ACCOUNT (set up with Christian Supply, Inc.) on the site, you must choose the RETURNING CUSTOMER option on the Shopping Cart page (even if this is your first website order with us). If you chose the NEW CUSTOMER option, you will not be able to use your Christian Supply account on your purchase (hint: hitting the Back key on your browser will take you back to the Cart page so you can change to this option if you chose the wrong one!).

For the User Name, enter your Christian Supply account number (appears on all statements, invoices and customer order tickets; normally begins with a "C" or "D" with five digits following). For the Password, enter your BILLING zip code plus two zeroes on the end (example would be, if your account is billed to an address that has a zip code of "29301", you would enter "2930100" for the password). This ensures that no one can randomly "guess" your account number and password.

All Billing information (as well as any previously utilized Shipping addresses we have on file for you), will already be filled in. If you need to edit or correct any of this information, you may do so by changing the info, and clicking to update it.


How do I change the quantity of something in my Shopping Cart?

While on the Shopping Cart page, simply highlight the quantity ordered and make your change, and then click the Update Quantity button to see the new price extensions (and any quantity discounts earned) reflected.


How do I delete an item from my Shopping Cart?

You may delete any item in your current Shopping Cart simply by clicking on the Remove button on the right end of the line displaying that item.


What if I need to speak to someone while placing my order online?

We're always happy to speak with you, but our staff is only available during our normal office hours of Monday – Friday, from 9:30 am to 5:00 pm. You may email us at Orders@ChristianSupply.com or call us toll-free at 1-800-845-7618 and ask for the Website Help Desk.


Why do shipping charges show in my check-out cart when orders over $89 are FREE SHIPPING?

It is possible that your ORDER TOTAL is more than $89.00, but the MERCHANDISE TOTAL (cost of all products bought, not including any applicable sales taxes or shipping costs) does not equal or exceed $89.00.  A running total showing how much more in merchandise you need to purchase in order to qualify for our FREE Economy Shipping is displayed just below the Order Summary area on the Shopping Cart page. 

Please note also that some items require freight or other specialized shipping methods, and therefore do not "qualify" for free shipping, nor do they count in the merchandise total needed to achieve free shipping.  These items are also not reflected in the running total of what is needed for the order to qualify for free economy shipping.  Those heavier or bulkier items (that must ship via freight) are NOT eligible for free shipping, regardless of order amount. Free shipping also does not apply to items discounted more than 30% off of the retail price.


I have something on order already, and I want to track it...can I?

Sorry, we do not have that functionality currently working. We have it in development, and will announce it to all registered website users when it is operational. In the meantime, you may email our Customer Service department at Orders@ChristianSupply.com or call us toll-free at 1-800-845-7618 (ext. 303) during normal business hours (Monday-Saturday, 9:30 am - 9:00 pm (EST)).