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Our Return Policy
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We hope your order is exactly what you wanted and ordered, but if not, we will do everything possible to make it right! Please read our Returns Policy carefully below, before making any returns.
There are some items that we CANNOT accept returns on. These include:
- Items you have had over 30 days from the date of purchase
- Seasonal items (i.e., Christmas, Easter, VBS, etc) after the season is over or within 10 working days of the date of the season
- Items which are custom-made such as choir robes, furniture, embroidered or engraved items
- Dated quarterly curriculum after the end of the first month of the quarter
The above items are NOT RETURNABLE unless they are defective or you received them to you as a result of our error.
If your return was necessitated by a mistake on our part (we did not send what you ordered, we sent the wrong quantity, etc), then we will pay for the shipping to return the item.
If your return is not due to our error, you will NOT be credited for your shipping costs (to you originally or back to us). If you received your order as a "free shipping order" and the return you make causes the order to fall below the "free shipping" qualification level, we will invoice you for the original shipping costs on your order at that level.
Please also note that some items are subject to a re-stocking fee if returned (primarily larger items that are manufactured on demand). Please inquire about this possibility BEFORE making your return. You may do by emailing our Customer Service department at customerservice@christiansupply.com.
We are sorry, but WE CANNOT BE HELD RESPONSIBLE FOR ITEMS RETURNED WITHOUT EXPLANATION OR IDENTIFICATION, OR LOST IN RETURN SHIPMENT. To help prevent loss in shipment, we urge you to use United Parcel Service (UPS) or INSURED Parcel Post (U.S. Post Office). Your help in communicating with us allows us to continue our generous returns policy!
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If WE made a mistake on your order...
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If the return is due to an error on our part, we will correct it for you immediately. Examples would be situations where...
- We shipped you the wrong item (you ordered one thing, and got something different)
- We sent you MORE than you ordered and need to send for them or invoice you for them (if you wish to keep them).
- Item(s) were received defective or damaged in shipment (in which case we need to file a claim for you and re-send your order immediately)
In the event of any of the above situations, please contact our Customer Service department and we will send a call tag to pick up the items (at no cost to you), file a claim if they were damaged in shipment (so that you don't have to), and work to correct the order immediately so that you get what you ordered, in a usable fashion, immediately.
VERY IMPORTANT NOTE: If items were damaged in shipment, please keep ALL packaging materials until we determine if they are needed for filing of the claim. If you do not keep all materials, we may not be able to obtain reimbursement on the claim, in which case we cannot issue a credit to you!
If your order was incorrect for any other reason, please follow the instructions in the How To Submit a Return To Us section below.
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How To Submit a Return To Us
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If you wish to return a product that we have shipped to you, please click on this link (Returns Form) to generate a packing list and a mailing label and merely follow the instructions on each. |
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