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Frequently Asked Questions (FAQ's)
about our website and online ordering processes
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We've attempted to answer many of the questions we frequently encounter below. If you don't have yours answered below, just click here to go to our Contact Us section and send us an email inquiry. We'll get right back to you, normally on the following business day!
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How do I set up or get a
USER NAME/PASSWORD?
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If this is your FIRST time to use our site, you will set up your own User Name and Password when you go through the check-out procedure. When you get ready to "check out" (if this is indeed your FIRST time to check-out on our site), choose the NEW CUSTOMER CHECK-OUT option (under Proceed to Check-Out).
You will be prompted to enter a User Name (be sure to choose one that you can remember) and Password (again, choose one that you can remember!). You’ll then be asked to “confirm” your password (re-enter it as a double-check that you entered the password you thought you entered!). Important Note: Your password must be AT LEAST 6 digits long.
If you have chosen a User Name that is already taken the site will prompt you to choose a different one. Just choose a different User Name and repeat the above process.
NOTE: All Address and Shipping information that you enter during your “first” check-out is stored, so when you visit again, we’ll have it all stored for you (you can update it if anything has changed since your last visit!). Just be sure to record your User Name and Password so that you can use both again the next time you visit and log in!
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I want to use my CHURCH CHARGE ACCOUNT,
but it asks me for a credit card
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First of all, it’s VERY IMPORTANT that if you wish to use your church account on the site, you must choose the “RETURNING CUSTOMER CHECKOUT” option on the Cart page (even if this is your first website order with us!). If you chose the “NEW CUSTOMER CHECKOUT”, it will NOT allow you to use your Christian Supply account on your purchase (hint: hitting the “BACK” key on your browser will take you back to the Cart page so you can change to this option if you chose the wrong one!).
For the User Name, enter your Christian Supply account number (appears on all statements, invoices and customer order tickets; normally begins with a “C” or “D” with five digits following). For the Password, enter your BILLING zip code plus two zeroes on the end (example would be, if your account is billed to an address that has a zip code of “29301”, you would enter “2930100” for the password). This ensures that no one can randomly “guess” your account number and password.
All Billing information (as well as any previously utilized Shipping addresses we have on file for you), will already be filled in. If you need to edit or correct any of this information, you may do so by changing the info, and clicking to Update it.
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How do I change the quantity
of something in my Shopping Cart?
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While on the CART page, simply highlight the quantity ordered and make your change, and then click the “Update Qty” button to see the new price extensions (and any quantity discounts earned) reflected. |
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How do I delete an item from my Shopping Cart?
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You may empty the ENTIRE cart (to start over with it empty) by clicking the “trash can” at the top of the page labeled “Empty Cart”. If you only wish to delete a single line entry of your order, you may click the ‘trash can” beside that line in the “Remove” column and it will remove that one line from your order.
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An items seems to have "disappeared" from
my Shopping Cart...what causes that?
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Most likely, you have clicked the “Back” button and gone “back” in your order sequence to a point prior to where the item was added to your cart. If you notice the back (<) and forward(>) arrows (normally in the top left corner of your browser), see if the back arrow (<) is highlighted. If so, click on it and it will move you “forward” in your order process and you will see the item reappear in your cart. |
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What if I need to speak to someone
while placing my order online?
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We’re happy to speak with you, but our staff is only available during our normal office hours of Monday-Friday, from 9:30 am to 5:00 pm. You may email us at Orders@ChristianSupply.com or call us toll-free at 1-800-845-7618 and ask for the Website Help Desk.
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Why do shipping charges show in my check-out cart
when orders over $89 are FREE SHIPPING?
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If you have ordered over $89 in merchandise (not including tax (where applicable) or shipping costs), then you may enter the promotion code of “FREESHIP” and click the “Add” button (to activate your coupon). The page will refresh and now reflect a coupon discount for the amount of “regular” shipping charges (UPS ground). If you have chosen a higher priced method of shipping (Next Day, 2-Day Air, etc), your coupon will only credit the amount of “regular UPS (ground)” shipping to your order (expedited methods of shipping do not qualify for free shipping). Please note that some heavier or bulkier items (that must ship via freight) are NOT eligible for free shipping, regardless of order amount.
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I have something on order already,
and I want to track it...can I?
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Sorry, we do not have that functionality currently working. We have it in development, and will announce it to all registered website users when it is operational. In the meantime, you may email our Customer Service department at Orders@ChristianSupply.com or call us toll-free at 1-800-845-7618 (ext. 300).
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